Ugubi Privacy Policy
Last updated: October 29, 2026
Our apps do not collect or store personal data or content from your Atlassian site. This policy explains what that means for each version of our apps, and the limited data we handle when you contact us.
1. Who we are
The data controller is:
UGUBI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (UGUBI SP. Z O.O., "Ugubi", "we", "us")
ul. Puławska 145, 02-715 Warszawa, Poland
KRS: 0001180071 · REGON: 542058735
Privacy contact: support@ugubi.io
2. Scope
This policy covers:
- our apps listed on the Atlassian Marketplace, Filters Activity Stream and Threaded Comments, in their Forge, Connect and Data Center versions (the "Apps");
- our website ugubi.io;
- support requests you send us by email or through our help center.
Atlassian's own processing of your data in Jira, Confluence and other Atlassian products is covered by the Atlassian Privacy Policy, not this one.
3. Data processed by our Apps
Forge versions (cloud)
Our Forge Apps run entirely inside Atlassian's cloud infrastructure.
- No storage. The Apps do not store personal data, including Atlassian account IDs, names, email addresses or content from your Jira or Confluence site.
- Display only. When you use an App, it reads data from your Atlassian site through Atlassian's APIs, only to show it to you on screen. That data is not saved after the request ends.
- No external transfer. The Apps do not send data to Ugubi servers or to any third party. Ugubi staff have no access to your site's content.
- No tracking. The Apps do not use cookies, analytics or tracking tools.
- Configuration. If an App saves settings (such as display preferences), they are stored in Atlassian Forge storage on your site and contain no personal data.
Your site's data stays under your organization's control. Uninstalling an App removes any App settings stored on your site.
Connect versions (cloud)
Our Connect Apps run on Ugubi servers. They store only the app registration entry and its secure registration token, which Atlassian provides when the App is installed. They do not store personal data or content from your Jira or Confluence site. Backups contain only this registration information and are encrypted.
Data Center versions
Our Data Center Apps run inside your own Jira instance, on infrastructure you control. Ugubi does not host, store or have access to that data.
4. Support and website
The only personal data we handle is what you choose to send us.
- Support requests. When you contact us, we receive your name, email address and the content of your message, plus anything you attach. We use it only to answer your request. Our help center runs on Atlassian Jira Service Management.
- Marketplace information. Atlassian may share licensing and contact details of the technical or billing contact for your App license with us, as described in the Atlassian Marketplace terms. We use it only to manage licenses and provide support.
- Website. Our web host keeps standard server logs (such as IP address and browser type) for security and to keep the site running.
5. Legal basis, retention and sharing
| Purpose | Legal basis (GDPR) | How long we keep it |
|---|---|---|
| Answering support requests | Art. 6(1)(b) contract, or 6(1)(f) legitimate interest | Up to 3 years after the request is closed |
| Managing Marketplace licenses | Art. 6(1)(b) contract | For the life of the license, then as tax and accounting law requires |
| Website security logs | Art. 6(1)(f) legitimate interest | Up to 90 days |
We do not sell personal data or use it for advertising. We share it only with:
- Atlassian, which hosts our Forge Apps and help center;
- the hosting providers for our website and Connect Apps;
- authorities, when the law requires it.
Atlassian may process data outside the European Economic Area. Where it does, transfers are protected by Standard Contractual Clauses or other safeguards under GDPR.
6. Your rights
Under GDPR you can ask us to access, correct, delete or export your personal data, restrict or object to its processing, and withdraw any consent you gave. Email support@ugubi.io and we will reply within one month.
You can also complain to the Polish supervisory authority, the President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warszawa, or to the authority in your own EU country.
Our Apps are not directed at children, and we do not knowingly process children's data.
7. Changes to this policy
We may update this policy when our Apps or the law change. The date at the top shows the latest version. If a change affects how the Apps handle data, we will also note it in the Marketplace release notes.